Privacy policy

Last updated : 26 September 2026

Esotericæ operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “ Services ”). Esotericæ is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure practices described herein.

Personal Information We Collect or Process

When we use the term “ personal information ”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made unidentifiable so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you live and to the extent permitted or required by applicable law:

• Contact information including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items that you view, put in your cart, add to your wish list, purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including information you provide when communicating with us, for example when you submit an enquiry to customer service.
• Device information including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, particularly how and when you access or use them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, access or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
• From our service providers including when we engage them to implement certain technologies and when they collect or process personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, tailoring and improving the Services. We use your personal information to provide the Services, including performing our contract with you, processing payments and orders, remembering your preferences and items of interest, sending account notifications, handling purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, enabling you to publish reviews and creating a personalised shopping experience, for example by recommending products related to your purchases. This may include using personal information to tailor and improve the relevance of the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, SMS or post and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and on other activity within the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or respond to fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your requests, deliver effective services and maintain our commercial relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings, including requests from law enforcement or government authorities; investigate or participate in civil discovery, potential or ongoing disputes or other legal proceedings; enforce our terms or policies; or investigate possible breaches thereof.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing content based on online activity across different merchants and websites.
• When you instruct or request us to disclose certain information to third parties or otherwise consent to its disclosure, for example to ship products to you or when using social media widgets or sign-in integrations.
• With our affiliates or more generally within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants or similar requests; to enforce applicable terms of service or policies; or to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your country of residence so the Services can be provided and improved. In addition, to protect, grow and improve our business, we use certain enhanced Shopify features that combine data and information from your interactions with our Store, other merchants and Shopify. To provide these features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights available to you, please see the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights concerning your personal information here Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may link to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of information they contain. Information you share in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or those third-party platforms without restriction on its use by us or third parties. Our inclusion of these links does not in itself imply any endorsement of the platforms' content or their owners or operators unless otherwise indicated within the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of “ sharing ” or “ selling ” (as those terms are defined by applicable law) personal information about individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or infallible, and we cannot guarantee “ perfect security ”. In addition, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on several factors, such as whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request to the extent permitted by law.

• Right of access / right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request deletion of the personal information we hold about you.
• Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You can opt out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send non-promotional emails, such as those concerning your account or orders you have placed.

You can exercise these rights using the facilities provided within the Services or by contacting us using the details below. To learn more about Shopify's use of your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/fr.

We will not penalise you for exercising any of these rights. We may need to verify your identity before responding to your requests to the extent required or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to request the exercise of your rights on your behalf. Before accepting a request from an agent, we will require proof that you have authorised the agent to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes prescribed by applicable law.

Complaints

If you wish to complain about our handling of your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or filing a complaint with the competent data protection authority in your area. For the EEA, you can find a list of data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, or an equivalent agreement issued by the relevant UK authority, where applicable, unless the data is transferred to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “ Last updated ” date and provide notice as required by applicable law.

Contact

If you have any questions about your personal data or wish to exercise your rights, you can email us at bonjour@esotericae.com or write to us at:

The Ether Company
40 rue Alexandre Dumas
75011 Paris, France