Business Account
Who can open an account on Esotericæ?
Access to the Esotericae catalog is reserved for professionals. Accounts may be opened by brick-and-mortar stores, e-commerce websites, bookstores, specialty retailers, or any organization engaged in a commercial activity related to esotericism.
I am an individual customer, can I place an order?
No. The Esotericae catalog is strictly reserved for professionals. Personal orders are not accepted.
What types of businesses are eligible to open an account?
Business accounts can be opened by various types of organizations engaged in commercial activity. Commonly accepted legal structures include, in particular, SAS, SASU, SARL, sole traders (micro-businesses), and individual businesses. During registration, a SIRET number is required to verify that the business is active.
Why does my account need to be validated?
Each registration request is reviewed by our team to ensure that the catalog remains accessible only to professionals. This validation also helps ensure consistent distribution among resellers.
What information is required during registration?
When creating an account, several pieces of professional information are requested: company name, legal structure, SIRET number, contact details, and business activity. This information is used to verify your professional status.
How long does account validation take?
Validation is generally completed shortly after receiving the request. Once the account is validated, access to the catalog and prices becomes available.
Order
What is the minimum order amount?
The minimum order amount is set at €200 excluding VAT, excluding shipping costs.
How are prices displayed?
The prices displayed on the product pages are unit prices excluding VAT. However, orders are placed and paid for including VAT, which is applied automatically.
Is there a minimum quantity per product?
Yes. Each item has a minimum order quantity, which is indicated directly on the product page. This quantity corresponds to the product's professional packaging.
How do I place an order?
Orders are placed directly on the website once your business account has been validated. Simply add the desired products to your cart, then complete the order.
Can I change or cancel an order?
Changes or cancellations are possible as long as the order has not yet been prepared. In this case, it is best to contact our team promptly.
Are invoices provided with the orders?
Yes. An invoice is automatically generated for each order. It is also available at any time in your business account, where you can view and download your invoices as well as your complete order history.
Which countries do you ship to?
We deliver to professionals in the following destinations: Mainland France; Belgium, Germany, Luxembourg and the Netherlands (Europe 1); Italy, Portugal, Spain, Switzerland, Austria, Poland and the United Kingdom (Europe 2); Guadeloupe, Martinique, Réunion, Mayotte, Saint Barthélemy and Saint Martin (Overseas 1); French Guiana, New Caledonia and French Polynesia (Overseas 2).
United States, Canada and destinations outside the rate table: contact us before ordering to check shipping availability and request a quote. The destinations and options available for your address are confirmed at checkout.
See the destinations, rates and transit times on the Order Preparation & Shipping page.
Payment
What payment methods are accepted?
Orders can be paid for by credit card (Visa, Mastercard and American Express), PayPal, Apple Pay or Shop Pay. Klarna payment options may also be available at checkout, depending on the eligibility of the order and the customer.
Find more details on our Payment methods page.
Can I pay in installments?
Depending on your eligibility, Klarna may offer installment payments or pay later directly at checkout. The availability of these options is determined by Klarna.
Delivery
Which delivery methods are available?
Orders are mainly shipped by DPD CLASSIC to the delivery address provided at checkout. Depending on the destination, a local partner may handle final delivery. The carrier may be adapted to the shipment’s requirements.
The methods available for your address are shown at checkout. Collection from our premises and delivery to a pickup point are not currently offered.
See the destinations, rates and transit times on the Order Preparation & Shipping page.
How is shipping calculated?
Charges depend on the destination and parcel weight. The table covers five weight bands: up to 2 kg, over 2 to 5 kg, over 5 to 10 kg, over 10 to 15 kg, and over 15 to 20 kg. Rates are shown in euros excluding tax.
Total shipping charges and applicable taxes are displayed before payment. For shipments with several parcels, check the total before paying. If no rate is offered for your order, contact us to check the arrangements and request a quote.
See the destinations, rates and transit times on the Order Preparation & Shipping page.
How can I track my order?
When your order is shipped, you receive an email with a tracking number or link. Use it to follow your delivery. If there is an unusual delay or your parcel has not arrived, contact us with your order number.
What should I do if my package is delayed or lost?
In the event of an unusual delay or a package not received, please contact us so that we can open an investigation with the carrier. If the package is declared lost at the end of this process, a refund for the order or a replacement shipment of the products may be offered.
What should I do if products arrive damaged?
If any products are received damaged during transit, please contact us promptly and attach photos of the package and the affected products. After review, we will replace the items or issue a refund, depending on the situation.
Products
Are the products ready for resale?
Yes. The products in the Esotericae catalog are pre-dosed and ready to sell, making them easy to stock or sell online.
Are the minimum quantities the same for all products?
No. The professional pack size varies depending on the product. The minimum order quantity is indicated directly on each product page.
Are the products sold in professional packaging?
Yes. The minimum quantities indicated on the product pages correspond to the packaging intended for resellers.
Are the items always available?
Availability may vary depending on new shipments and stock levels. In the event of a temporary shortage, products are restocked as soon as possible.
Can herbs and plants be used for food?
No. The herbs, plants, and plant materials offered in the catalog are intended exclusively for ritual, symbolic, or decorative use. They are not sold as food products and must not be consumed.
For this reason, no food certificate or document attesting to their consumption is provided. Resellers must present these products as items intended for ritual or traditional use.
How are the products selected?
The products offered on Esotericæ are selected for their consistency with our professional catalog. For herbalism, we stock plants intended for ritual, symbolic, or decorative use and present them according to this purpose.
Do you produce certain products yourselves?
Yes. Part of the catalog is produced directly by us. Some products are made according to recipes from reference books and ancient traditions, respecting the ritual preparations from which they are inspired.
Esotericæ
Where are you based?
Esotericæ is a company based in Montpellier, in the Occitanie region of France. All orders are prepared and shipped from our logistics facility.
How can I contact you?
For any questions regarding your account, an order, or our products, you can contact us by email at bonjour@esotericae.com or via the contact form available on the website. Our team will respond as soon as possible.
What is your expertise?
Our team has been active in the esoteric sector for several years. This experience gives us an in-depth understanding of market trends, the needs of shops, and the products that truly succeed on the shelves. We work with a network of specialist suppliers and prioritize a selection based above all on the quality of the products offered, ensuring reliable products tailored to your customers.